Privacy Policy

Last updated: 2025-09-19

Fanelix.com (“Fanelix”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.


1. Information We Collect

We may collect the following types of information:

  • Account Information: name, email, username, password.
  • Verification Data: government-issued ID, billing address, date of birth, and payment details (processed by third-party providers).
  • Payment & Transaction Data: subscription details, payout history, purchases, tips.
  • Usage Data: login history, device information, IP address, browser type.
  • Content Data: posts, messages, photos, videos, and livestreams you upload.


2. How We Use Your Information

We use your information to:

  • Provide and maintain the platform.
  • Process subscriptions, tips, calls, and payouts.
  • Verify user and creator accounts for security and compliance.
  • Communicate with you (support, notifications, updates).
  • Prevent fraud, abuse, and illegal activities.
  • Improve services, features, and user experience.


3. Sharing of Data

We do not sell your data. We may share information with:

  • Payment Processors (e.g., CCBill, PayPal, or banking partners).
  • Identity Verification Providers (for KYC/AML compliance).
  • Service Providers (hosting, analytics, security).
  • Law Enforcement (only if required by law).

4. Cookies & Tracking

We use cookies and similar technologies to improve functionality, analyze traffic, and personalize your experience. You may disable cookies in your browser, but some features may not work properly.


5. Data Retention

  • We retain personal information as long as your account is active or as required by law.
  • You may request account deletion, after which we will securely delete or anonymize your data (except where retention is required by law).


6. Your Rights

Under GDPR/UK data laws, you have the right to:

  • Access, correct, or delete your personal data.
  • Request data portability.
  • Withdraw consent for certain processing.
  • File a complaint with a Data Protection Authority.

To exercise these rights, contact us at privacy@fanelix.com