Help & FAQ

Welcome to Fanelix Help & FAQ. Here you’ll find answers to the most common questions from both creators and fans.

👩‍🎨 For Creators

Q: How do I become a creator on Fanelix?
A: Sign up and complete our verification process (valid ID + payment details). Once approved, you can upload content and earn.

Q: How much do creators earn?
A: Creators receive up to 90% of all subscription, tips, and pay-per-view earnings. Rates may vary if custom agreements are applied.

Q: Can I set my own subscription price?
A: Yes, you can choose your monthly subscription price. You may also offer free subscriptions or paid bundles.

Q: Do I keep ownership of my content?
A: Yes, you own all rights to your content. Fanelix only licenses it for display and distribution on the platform.

Q: Can I livestream on Fanelix?
A: Yes! You can go live directly from your phone (like TikTok) or via OBS/PushrCDN for advanced setups.

🙋 For Fans / Subscribers

Q: How do I subscribe to a creator?
A: Visit the creator’s profile and click Subscribe. Choose from free or paid options.

Q: Can I send tips or gifts?
A: Yes, you can tip creators, send paid messages, or book paid calls.

Q: Can I cancel my subscription?
A: Yes. You can cancel anytime in your account settings. Your access lasts until the end of the billing period.

Q: Is my payment secure?
A: Yes, all transactions are processed through our secure payment providers.

💳 Payments & Withdrawals

Q: What payout methods are available?
A: Payouts are made via [Stripe / Bank Transfer / Crypto (if allowed)].

Q: How often are payouts made?
A: Withdrawals can be requested once you reach the minimum payout threshold. Processing usually takes 3–7 business days.

Q: Who pays taxes?
A: Creators are responsible for reporting and paying their own taxes.

⚙️ Technical & Account Support

Q: I forgot my password. What do I do?
A: Click Forgot Password on the login page to reset it via email.

Q: My livestream isn’t working. How do I fix it?
A: Check your internet connection, try switching between phone live and OBS, and ensure your account is verified.

Q: How can I contact support?
A: Email us at support@fanelix.com or use the in-app Help form.