Privacy

FANELIX.COM — PRIVACY POLICY
Last updated: October 2, 2025
Who we are: “Fanelix”, “we”, “us”, “our” — the operator of Fanelix.com
Contact: contact@fanelix.com
Jurisdiction focus: UK & EU (UK GDPR / EU GDPR compliant)

1) What this policy covers

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights. If you do not agree with this policy, please do not use our Services.

2) Controller

For the purposes of data protection law, Fanelix is the data controller for personal data processed via Fanelix.com and related services.

3) The data we collect

We collect information in three ways: you provide it, we collect it automatically, or we receive it from third parties.

Account & Profile Data – name/alias, email, password (hashed), profile info, settings, preferences.
Identity & Age/KYC Verification (if required) – date of birth, government ID, selfies/liveness checks (processed by verification partners).
Content You Upload – text, images, videos, audio, posts, comments, metadata.
Payments & Transactions – amounts, status, refunds, method type (e.g., card, crypto). Card/crypto details are handled by payment processors; we do not store full card numbers or private keys.
Usage & Device Data – IP address, device IDs, browser type, operating system, pages viewed, links clicked, session timestamps, approximate location derived from IP.
Cookies & Similar Technologies – see Cookies below.
Support & Comms – messages you send us (email, forms), abuse reports, bug reports.

Special category data: Please do not upload or share sensitive personal data (e.g., health, biometric, political opinions) unless we explicitly ask and provide a lawful basis. If you choose to disclose such data in your content, you do so voluntarily and may withdraw that content at any time.

4) Why we use your data (purposes & legal bases)

We process personal data only when we have a lawful basis:

Provide & operate the Service (create accounts, deliver features, process transactions, enable uploads).
Legal basis: Contract; Legitimate interests.
Secure the platform (fraud prevention, abuse detection, content moderation, rate-limiting).
Legal basis: Legitimate interests; Legal obligation.
Verify age/identity where required by law or payment partners.
Legal basis: Legal obligation; Legitimate interests.
Payments, billing, and accounting.
Legal basis: Contract; Legal obligation.
Improve and personalize (analytics, performance, A/B testing, feature development).
Legal basis: Legitimate interests; Consent where cookies require it.
Marketing communications (with your opt-in where required).
Legal basis: Consent; you can withdraw anytime.
Legal compliance & enforcement (respond to lawful requests, enforce terms, protect rights).
Legal basis: Legal obligation; Legitimate interests.

5) Cookies & similar technologies

We use cookies and similar tech to keep you signed in, remember preferences, measure performance, and prevent fraud.

Where required, we show a cookie banner/consent.
You can manage cookies in your browser settings; blocking some cookies may affect site functionality.

6) Payment processing & partners

We work with payment processors (for example, card gateways or crypto providers) to handle transactions. These processors act as independent controllers or processors depending on the integration. They may collect identity and fraud-prevention data under their own privacy policies. We may also use cloud hosting, analytics, content delivery (CDN), email/communication, and ID verification vendors to run the Service.

7) Sharing your data

We do not sell your personal data. We share it only with:

Service providers/Processors – hosting, storage, security, analytics, support, email, payments, KYC/age checks.
Other users/the public – when you publish content, it becomes visible per your settings.
Law enforcement or authorities – where required by law or to protect rights, safety, and our platform.
Business transfers – if we undergo a merger, acquisition, or asset sale, data may transfer as part of that process.

Each recipient only receives data necessary for the purpose, and appropriate contracts/safeguards are in place.

8) International transfers

Your data may be processed outside the UK/EEA. When we transfer data internationally, we rely on adequacy regulations and/or approved safeguards (e.g., UK IDTA / EU Standard Contractual Clauses) plus additional security measures where appropriate.

9) Retention

We keep personal data only as long as needed for the purposes described above, including to comply with legal, tax, accounting, and security obligations.
Typical examples:

Account data: kept while your account is active.
Transaction records: kept for 6–10 years (accounting/legal).
Logs & security data: kept for up to 12–24 months, unless needed longer for investigations.
Published content: kept until you remove it or your account is deleted (subject to backups/legal holds).

Backups are cycled and purged on a rolling schedule.

10) Security

We implement technical and organizational measures such as encryption in transit (HTTPS), access controls, least-privilege, monitoring, and routine backups. No system is 100% secure; you also play a role by using strong passwords and enabling available security features.

11) Your rights (UK/EU)

You have the right to:

Access your personal data.
Rectify inaccurate or incomplete data.
Erase data (right to be forgotten) in certain cases.
Restrict processing in certain cases.
Object to processing based on legitimate interests or for direct marketing.
Portability – receive your data in a portable format where applicable.
Withdraw consent at any time (doesn’t affect prior processing).

To exercise your rights, email contact@fanelix.com. We may need to verify your identity.

You also have the right to lodge a complaint with a supervisory authority.
UK: Information Commissioner’s Office (ICO) – ico.org.uk
EEA: your local data protection authority.

12) Children

Our Services are for adults (18+). We do not knowingly collect personal data from children. If you believe a minor has provided data to us, please contact us and we will take appropriate steps.

13) User content visibility & deletion

Content you publish may be viewed, shared, or downloaded by others. Removing content from your profile does not guarantee it is removed from caches, archives, or copies made by others. Consider this before you post.

14) Automated decision-making

We do not engage in automated decision-making that produces legal or similarly significant effects without human involvement. If this changes, we will provide required notices and safeguards.

15) Marketing choices

Email: You can unsubscribe via the link in our emails or by writing to contact@fanelix.com with subject “Unsubscribe”.
Cookies/Ads: Adjust your cookie preferences via our banner (where available) and your browser settings.

16) Changes to this policy

We may update this Privacy Policy from time to time. We’ll change the “Last updated” date above and, where required, provide notice (e.g., email or in-product). Continued use of the Service after changes take effect means you accept the updated policy.

17) Contact us

Questions or requests about privacy?
Email: contact@fanelix.com