Agency Code of Conduct

Last updated: January 2, 2026

This Agency Code of Conduct ("Code") sets out the standards of behavior and professional conduct required of all Agencies operating on the Fanelix platform.

This Code applies to all actions taken by an Agency, its owners, employees, contractors, or representatives when accessing or using Fanelix, managing Creator accounts, or interacting with Customers.

This Code supplements the Fanelix Terms and Conditions and the Agency Terms and Conditions. Failure to comply may result in enforcement action, including suspension or termination.

 

1. Professional Standards

Agencies must operate in a lawful, ethical, and professional manner at all times.

Agencies must:

  • Act honestly and transparently

  • Treat Creators and Customers with respect

  • Conduct business in good faith

  • Comply with all applicable laws and regulations

 

2. Transparency and Disclosure

Agencies must not misrepresent their role.

Agencies must:

  • Not claim to be Fanelix employees, partners, or official representatives

  • Clearly act only as Creator representatives

  • Avoid deceptive marketing or false promises

Where required or applicable, Agencies should disclose that interactions or content may be managed by a team rather than the Creator personally.

 

3. Messaging and Communication Standards

Agencies must follow strict communication rules.

Agencies must not:

  • Send spam, mass unsolicited messages, or automated DMs

  • Harass, pressure, manipulate, or coerce Customers

  • Use misleading or deceptive sales tactics

  • Engage in aggressive upselling or emotional manipulation

All messaging must comply with Fanelix content and acceptable use rules.

 

4. Prohibited Growth and Engagement Practices

The following practices are strictly prohibited:

  • Fake likes, follows, or engagement

  • Artificial activity inflation

  • Bot usage or automation without written approval

  • Engagement pods or manipulation schemes

  • Misleading promotional tactics

 

5. Content Integrity

Agencies must ensure that all content:

  • Is authorized by the Creator

  • Does not infringe intellectual property rights

  • Complies with Fanelix content policies

  • Is lawful and appropriate for the platform

Agencies must not upload or distribute content without proper rights or consent.

 

6. Creator Relationship Obligations

Agencies must:

  • Act in the best interests of the Creators they manage

  • Respect Creator boundaries, consent, and instructions

  • Avoid exploitative, abusive, or coercive practices

Disputes between Agencies and Creators are private matters and are not managed by Fanelix.

 

7. Account Access and Security

Agencies must:

  • Use designated Agency Accounts

  • Protect login credentials

  • Not share access improperly

  • Immediately report security breaches

Agencies are responsible for all actions taken through their accounts.

 

8. Data Protection and Privacy

Agencies must:

  • Handle personal data lawfully and securely

  • Comply with data protection laws, including GDPR where applicable

  • Not misuse, sell, or improperly disclose Customer or Creator data

 

9. Compliance and Cooperation

Agencies must:

  • Cooperate with Fanelix investigations

  • Provide information when reasonably requested

  • Take corrective action when notified of violations

Failure to cooperate may result in enforcement actions.

 

10. Enforcement Actions

Violations of this Code may result in one or more of the following:

  • Warnings

  • Feature restrictions

  • Temporary suspension

  • Permanent termination of Agency Accounts

  • Removal of managed Creator access

Fanelix reserves full discretion in enforcement decisions.

 

11. No Guarantee or Endorsement

Compliance with this Code does not guarantee continued access to Agency features or success on the platform. Fanelix does not endorse or guarantee any Agency services or outcomes.

 

12. Updates to This Code

Fanelix may update this Code at any time. Continued use of Agency features constitutes acceptance of the updated Code.

 

13. Contact

For questions about this Agency Code of Conduct:

Email: contact@fanelix.com